This Privacy Policy explains how GlydeBooking ("we", "us", "our", or "the App")
collects, uses, and protects your information when you use our ride-booking mobile application.
By using the App, you agree to the practices described in this policy.
If you do not agree with this policy, please discontinue use of the App and uninstall it from your device.
1. Information We Collect
1.1 Information You Provide
Account details — your name, mobile phone number, and the one-time password (OTP) used to
verify your identity at sign-in/sign-up.
Profile information — optional details you add to your profile, such as a display name or
photo.
Wallet & payment information — wallet balance and transaction records associated with
your account.
1.2 Information Collected Automatically
Location data — with your permission, we access your device's precise (GPS) and approximate
location to show your position on the map, find pickup points, match rides, and provide live trip tracking.
Ride & activity data — pickup and drop-off points, chosen ride options, trip history, and
ratings.
Device & technical data — basic device information and network connectivity required for
the App to function.
2. Permissions We Use
Permission
Why we need it
Location (Fine & Coarse)
To display your location on the map, set pickup/drop-off, match rides, and track trips in real time.
Internet / Network access
To connect to our servers, load maps, and process ride requests.
You can revoke location permission at any time through your device's system settings. Some features (such as live
tracking and ride matching) may not work without it.
3. How We Use Your Information
To create and manage your account and verify your identity via OTP.
To provide core ride-booking features: locating you, matching rides, navigation, and live tracking.
To manage your wallet balance and process ride-related transactions.
To maintain your activity and trip history.
To improve, secure, and troubleshoot the App.
To comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share data only in these limited cases:
Service providers — trusted third parties that provide mapping, hosting, SMS/OTP delivery,
and analytics on our behalf.
Drivers / partners — relevant trip details (such as pickup location) needed to fulfil your
ride.
Legal requirements — when required by law, regulation, or valid legal process.
5. Map & Location Services
The App uses third-party mapping technology to render maps and location features. Your location may be processed
by these providers to deliver map tiles and navigation. We encourage you to review the privacy practices of those
providers.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the App and comply with
legal obligations. You may request deletion of your account and associated data at any time (see Section 8).
7. Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access,
loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee
absolute security.
8. Your Rights & Choices
Access, update, or correct your profile information within the App.
Revoke location and other permissions via your device settings.
Request deletion of your account and personal data by contacting us.
9. Children's Privacy
The App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction).
We do not knowingly collect personal information from children. If you believe a child has provided us data,
please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised
"Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: